Alchemy & Aura Parfums — Shipping Policy
We’re committed to getting your order to you quickly, safely, and affordably. Please read our full shipping policy below.
1. Processing Time
All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive another notification once your order has shipped.
2. Domestic Shipping (U.S. Only)
- Orders under $110 (before tax): $10 flat-rate shipping
- Orders $110 and over: FREE standard shipping
All domestic orders are shipped via USPS and include tracking. Estimated delivery: 3–7 business days after shipping.
3. International Shipping
We are currently unable to offer international shipping.
4. Tracking & Delivery
All shipments include tracking numbers which will be sent to your email. If your tracking number shows delivered but you didn’t receive it:
- Check with neighbors or building management
- Contact the carrier directly
If delivery issues persist, email us at AlchemyAndAuraFragrances@gmail.com with your order number.
5. Lost, Stolen, or Damaged Packages
- We are not responsible for packages lost or stolen after confirmed delivery
- If your package is damaged in transit, please notify us within 5 days with photo proof for resolution (see return policy).
6. Questions?
For any shipping-related questions or concerns, contact us at AlchemyAndAuraFragrances@gmail.com. We’re here to help.