Alchemy & Aura Fragrances — Return Policy
Due to health and hygiene regulations, we do not accept returns under any circumstances. Please read carefully.
1. All Sales Are Final
We do not offer refunds, returns, or exchanges for change-of-mind purchases. Once your order is placed, it is considered final.
2. Damaged Items (In Transit Only)
If your product arrives damaged due to shipping, you must notify us within 5 calendar days of receiving the package.
**To qualify for a replacement or store credit:**
- Provide your order number
- Submit clear photos of the damaged item and original packaging
- Send this to our support team at [your support email]
3. What We Offer for Verified Transit Damage
If approved, we will:
- Replace the damaged item with the same product, or
- Issue a store credit for the item’s value
Store credit is not transferable and must be used within 6 months.
4. Non-Returnable Conditions
We cannot accept returns for any of the following:
- Opened, sprayed, or used products
- Custom or personalized items
- Items returned without prior approval
This policy ensures safety and product integrity for all customers.
5. Policy Enforcement
We reserve the right to deny any replacement or credit claim that does not meet our requirements. All decisions are final.
By purchasing from Alchemy & Aura Fragrances, you agree to this policy at checkout.