Got a question about your order? Need help picking the perfect scent? We’ve got you.
Fill out the form below and we’ll get back to you within 1–2 business days. If you're reaching out about a damaged package, please include your order number and a few clear photos so we can make it right, fast.
Prefer to talk to a real human? Reach out anytime:
Alchemy and Aura Fragrances
713 Brock Ave
New Bedford, MA 02744
? 508‑858‑8760
? alchemyandaurafragrances@gmail.com
We’re here Monday–Friday, 10am–5pm EST.
We check every message with care — and yes, your question matters.
Fragrance is personal — and so is our customer care.